MinnKota: Great Customer Service

[WET1]

[]I bought a new boat last winter and had trouble with the bow mount this spring on the 3rd trip out. Being still under warranty I took it to the only authorised service center for MinnKota in Utah. I was "less than satisfied" [mad][mad][mad] so to speak with the service I recieved. After talking to a couple of sponsored tournement fishermen I followed their advice and started escalating my complaints within the corporate offices, mainly the service manager. I am very happy to say that once he investigated my report he called me up and said he'd send me a new motor along with a shipping lable for the old one. Now that is great customer service, I don't care who you are!!!
I personally want to thank the service manager, Mark Blaschko at Johnson Outdoors...[][][fishin]
[signature]

[crankem]

Glad they took care of you Todd. I've had more than my share of problems with bow mounts but Minn Kota has been great for helping out.
[signature]

[trollboy8]

We haven't had as good of luck with Minnkota, but I am glad you did. I have know doubt that they have a good product. We just haven't had great luck with ours or getting it fixed. Next time I will follow your advice here. Thanks for the post.
[signature]

[Therapist]

I have been trying to get them to explain how to replace the pull rope on my Maxxum Bow Mount. I will contact the Service Manager and see if that gets some response.

[Therapist]

Forgot to ask if you have a contact email or number for him ????