04-10-2012, 04:39 PM
Is there a tackle/sports shop in northern Utah that has customer service? (yes, I said that in frustration)
The reason I ask is I have called 3 this morning about doing an over the counter exchange of a Shimano Cumara rod I recently broke (which has a lifetime warranty) and they all told me that I had to mail it to Shimano.
I have exchanged 4 rods in the past 5 years at retailers and never been denied this on my shimano cumaras and crucials. I pay a premium for these rods due to this warranty as it has came in handy when I was out of state and broke a rod.
I am still in amazement that NONE of the 3 I called here in Utah would honor the exchange warranty...whereas I have exchanged them in 3 other states without any issue.
Do you know who in Utah will honor this "over the counter" warranty on Shimano rods? What about on St. Croix?
Thank you in advance for your help as I need a new rod by weekend and need a local retailer that takes good care of customers.
THANK YOU
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The reason I ask is I have called 3 this morning about doing an over the counter exchange of a Shimano Cumara rod I recently broke (which has a lifetime warranty) and they all told me that I had to mail it to Shimano.
I have exchanged 4 rods in the past 5 years at retailers and never been denied this on my shimano cumaras and crucials. I pay a premium for these rods due to this warranty as it has came in handy when I was out of state and broke a rod.
I am still in amazement that NONE of the 3 I called here in Utah would honor the exchange warranty...whereas I have exchanged them in 3 other states without any issue.
Do you know who in Utah will honor this "over the counter" warranty on Shimano rods? What about on St. Croix?
Thank you in advance for your help as I need a new rod by weekend and need a local retailer that takes good care of customers.
THANK YOU
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